Reliable Systems.
Protected Environments.
Eco Outsourcing delivers structured IT support and security services that maintain system uptime, protect business-critical data, and support users' day-to-day operations, without the overhead or risk of managing an in-house IT function.
UK-led service oversight • Proactive security management • Scalable IT support
Eco Outsourcing
Internal IT rarely scales at the same pace as the business. Support gaps widen, risks increase, and consistency drops. Eco Outsourcing restores structure, accountability, and dependable delivery.
UK IT expertise • Structured service delivery
Eco Outsourcing delivers managed IT support services designed to address the most common operational challenges faced by UK organisations.
Key Deliverables:
- Improved coverage where internal IT availability is limited
- Faster issue resolution compared to fragmented or overstretched support
- Reduced cyber security and data protection exposure
- Consistent help desk and end-user support standards
- Controlled IT costs with clear ownership and accountability
- Proactive system monitoring to prevent downtime
- Clear documentation of infrastructure and assets
- Scalable support that grows with your headcount
- Reliable backup and disaster recovery management
- Expert guidance on technology roadmap planning
Common IT and Security Gaps We Address
Whether it’s a lack of consistent IT support or a reactive approach to security, minor issues can quickly escalate into operational disruption. UK businesses are increasingly using overstretched in-house teams or patchwork suppliers and facing lagging response times as they find themselves exposed to greater risk. But by utilising outsourced IT support and IT security with ECO Outsourcing, you can fill the gaps, get coverage, specialist help when you need it most and structured support in key areas.
Key Challenges We Help Resolve:
- Frequent downtime and unresolved user issues
- Limited in-house expertise for complex IT and security
- Increasing cyber security and data protection risks
Who This Service Is For
This service is built for UK businesses that need dependable IT and security support without the overhead of maintaining a large internal team. ECO Outsourcing supports organisations at the point where IT reliability, user support, and security can no longer be handled informally or reactively. It provides a structured, accountable approach to IT operations as business demands increase.
A Good Fit For:
- UK small and growing businesses
- Companies with limited or overstretched IT teams
- Organisations handling business-critical systems or data
- Teams needing consistent IT and help desk support
Is This the Right Time for Outsourced IT Support?
Many UK companies get to a stage where IT headaches are less about the odd problem here and there, and more robust operational issues. When support goes into firefighting mode, security roles and responsibilities are less certain, or internal teams become overwhelmed; it is frequently time for a bit more discipline. These rapid checks can help you understand if now is the right time to outsource for your business.
Quick Checks:
- IT issues regularly disrupt daily work
- Security oversight lacks clear ownership
- Internal support resources are limited
- IT costs are difficult to predict or control
- Hiring or expanding an in-house team is not practical
Proactive IT Support
Day-to-day IT issues are handled efficiently through structured support processes, reducing downtime, and keeping users productive across your organisation.
Security Oversight and Protection
Ongoing monitoring and security controls help protect systems and data, reducing exposure to cyber risks and compliance concerns.
Predictable Service and Costs
Clear service scope and defined responsibilities provide consistency, transparency, and control without unexpected overheads.
Scalable Support Model
Support levels can be adjusted as your business needs change, ensuring continuity without the commitment of expanding in-house teams.
UK-Led Oversight
Clear accountability, defined service ownership, and consistent quality control aligned with UK business standards.
Why ECO Outsourcing
UK-led oversight, structured delivery, and specialist IT teams, providing reliable IT support and security without unnecessary complexity.
Flexible Scaling
Support levels can increase or reduce as business needs change, without the disruption of hiring or restructuring.
Secure, Documented Processes
Access controls, documented procedures, and confidentiality measures built into everyday IT and security operations.
Specialist IT Teams
Experienced IT support and security professionals aligned with your systems, tools, and working practices.
Clear Reporting
Regular updates provide visibility into performance, open issues, and next actions, so nothing is left unclear.
Results & Outcomes: From "Break-Fix" to Bulletproof
Stop waiting for things to break. We move you from “panic-fix” IT to a managed security posture. With Eco handling the background noise of patches, threats, and uptime, you can finally focus on your roadmap instead of your firewall.
The Client:
This team was losing hours every week to "shadow IT" and a slow, aging VPN that couldn't handle their heavy design files. Security was an afterthought, meaning they were starting to fail the tech audits required by their own high-value clients.
The Change:
We stripped out the unreliable hardware and moved the team to a high-speed, secure cloud-first environment. We slashed the time wasted on login issues from several hours a week → near zero, rolled out automated patch management to every endpoint, and condensed a messy "folder soup" into a single, permission-locked document system.
The Business Impact:
The business cleared its Cyber Essentials certification on the first try, opening doors to larger contracts. Management now has a 24/7 view of their security health and a fixed IT budget that doesn't balloon every time a laptop dies. Most importantly, the staff can actually work from anywhere without the system grinding to a halt.
OUR IT SUPPORT & SECURITY SERVICES
We take care of the entire payroll cycle, from the initial gross-to-net calculations and deductions right through to the final pay run. Each month follows a strict schedule of checks and balances, so there’s no guesswork involved. It’s a structured process designed to do one thing: ensure your people are paid the exact amount they’re owed, exactly when they expect it.
01
IT Help Desk & User Support
Reliable day-to-day support for users, devices, and systems. We handle incidents, requests, and troubleshooting to keep teams productive without delays or disruptions.
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Key deliverables
- First- and second-line user support
- Incident and request handling
- Device and software troubleshooting
- User access and setup support
- Clear response and resolution timelines
04
IT Security Monitoring & Controls
Security oversight designed to reduce risk through controlled access, monitoring, and practical security management aligned to business needs.
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Key deliverables
- User access and permission controls
- Security monitoring and alerting
- Policy-based security enforcement
- Incident identification and response
- Risk visibility and reporting
02
Service Desk & Ticket Management
Structured service desk processes with clear tracking, prioritisation, and escalation, ensuring issues are resolved consistently and transparently.
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Key deliverables
- Centralised ticket logging and tracking
- Issue prioritisation and categorisation
- Escalation and resolution workflows
- Status reporting and audit trails
- Performance and trend insights
05
Patch Management & System Updates
Regular updates and maintenance to keep systems secure, compliant, and running reliably without interrupting operations.
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Key deliverables
- Scheduled patch deployment
- Operating system and application updates
- Vulnerability reduction activities
- Update testing and validation
- Maintenance reporting
03
IT Infrastructure Support
Ongoing support for networks, servers, cloud environments, and business-critical systems to maintain stability and performance.
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Key deliverables
- Network and server support
- Cloud platform management
- System availability monitoring
- Backup and recovery support
- Infrastructure issue resolution
06
IT Operations & Ongoing Support
A dependable support layer that integrates with your business, providing continuity, documentation, and long-term operational consistency.
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Key deliverables
- Ongoing IT operational support
- Documentation and knowledge management
- Change and configuration tracking
- Continuity during staff changes or growth
- Continuous service optimisation
Our Happy Clients.
TESTIMONIALS
What Our Clients Are Saying
Frequently Asked Questions
Here is the breakdown of how our support actually works day-to-day. We’ve kept it simple, but if you're wondering about anything specific, just ask.
What does outsourced IT support typically include?
Outsource IT support takes care of user support, troubleshooting, monitoring and maintenance of your equipment as well as escalation procedures. The very precise coverage is agreed in advance, for the support to fit the way you run your business and what your teams need most.
Do you provide day-to-day help desk support?
Yes. Structured help desk support (automated/dedicated) for user issues, service requests and technical problems is provided by ECO Outsourcing. This enables predictable responsiveness and minimizes interruption to your daily operation.
Can outsourced IT support work alongside an internal IT team?
Yes. End-users establish contracts with third-party providers to help them supplement in-house IT staff by providing full 24/7 support through a split of the workload.
What hours is IT support available?
Support Hours are negotiated with you according to your business requirements and can be a Mix of Office hours, Extended Cover, or Out-of-Hours Support. This guarantees that the available size will meet the mission requirements.
How are IT issues tracked and managed?
Every complaint received is managed through a well-organised service desk, queued for action and traced to closure. This ensures transparency, accountability, and visibility.
What does IT security outsourcing cover?
Outsourcing IT security concentrates on access controls, monitoring systems, incident response, and assurance of secure operations. The goal is to manage risk, while making security workable and consistent with business realities.
Do you help protect against cyber threats?
Yes. We reduce your exposure to cyber-attacks through a blend of strong security controls, ongoing monitoring and proactive management (rather than just putting out fires!)
Can you support data protection and compliance requirements?
Yes. We have built in processes to ensure any handling of data is done so securely and complies with the UK’s data protection and regulatory requirements, supporting businesses to remain confident and compliant.
How are security incidents handled?
All security events have documented response and escalation guidelines. This guarantees a quick response to problems, limits their consequences, and helps restore normal operations rapidly.
Will our business data remain confidential?
Yes. Notes Confidentiality is being implemented in our delivery framework based on controlled access, documented procedures and business data handling at no point of time.
How long does it take to get started?
We can onboard the majority of UK customers in days (time dependent on system complexity and scale of support). Timelines are agreed upon before the first batch is delivered.
Will the transition disrupt our operations?
No. Transitions are carefully planned and supported to maintain service provision and minimise disruption to personnel and systems.
Do you document systems and processes?
Yes. Relevant systems, workflows, and procedures are documented to ensure consistency and knowledge sharing as well as long-term stability.
Can you take over from an existing IT provider?
Yes. We are also used to taking over from internal teams or other outsourced suppliers, so we have control of a smooth transition.
What information do you need to begin?
We gather details about your systems, users, tools, and priorities to ensure the service is configured correctly from the start.
How is outsourced IT support priced?
Pricing depends on the defined scope, support levels, and maintenance requests. This means you know exactly how much it’s going to cost, so no coming across unexpected bills at the end.
Are there any hidden charges?
No. All services and responsibilities and costs are well known before shipment to provide full transparency.
How is performance measured?
Performance is gauged against agreed service metrics, reporting, and regular review to ensure continued standards are met.
Will we retain control over IT decisions?
Yes. You maintain control of the strategic decisions, and ECO Outsourcing will take charge of delivery and implementation, based on pre-agreed instructions.
Can services scale as our business changes?
Yes. Support can be scaled up or down according to the business‘s needs without having to hire or restructure.
Do you provide assistance with long-term IT planning, or only day-to-day fixes?
We are not just plugging holes; we help you build a roadmap. This covers hardware lifecycle management, budgeting for the next 12 – 24 months and making sure your tech stack is enabling, not impeding your business growth.
What about hardware orders and setups?
We make kit-purchasing easy. And whether that’s specifying the best specs for your team or pre-configuring the laptops so they’re working wide open right out of the box–we handle all supply chain and setup.
Can you handle our cloud environments (you know, Azure and AWS)?
Absolutely, we help organizations better manage and protect their cloud & hybrid environments. That includes ensuring you’ve got your spending optimized so that it doesn’t include “ghost” licenses or storage you’re not truly using.
Do you support remotes and hybrids?
Yes. We make sure your team can securely and quickly access company data from anywhere. This involves establishing managed VPNs, Multi-Factor Authentication (MFA), and VOIP phone systems that work smoothly when not in the office.
What if we experience a catastrophic site failure?
We do maintain disaster recovery (DR) plans. This includes off-site backups and a precise “re-start” plan, ensuring that if the absolute worst does occur (such as fire, flood, or catastrophic system failure), your information is secure, and downtime is inflicted in minutes rather than days.
Do we receive an account manager?
Yes. It’s not like you’re going to shout into a void. You’ll get a single primary point of contact who knows your business context, remembers what’s been done in the past and meets you regularly to check on progress and strategy.
How do you ensure your engineers understand our specific business?
During onboarding, we build a “Client Knowledge Base.” This isn’t just technical specs; it’s about understanding your VIP users, your critical software, and your busiest periods, so our team feels like an extension of yours.
Is your help desk based in the UK?
Yes. Our support team is UK-based, ensuring there are no language barriers or massive time-zone lags. When your team calls, they speak to someone who understands the local business landscape.
Do you provide training for our staff?
We believe the best defense is an educated team. We offer guidance and “lunch and learn” style sessions on IT best practices and how to use new tools effectively to boost internal productivity.
What is your "First Contact Resolution" rate?
We aim to fix issues the first time a ticket is opened. While complex projects take time, the vast majority of daily help desk queries are resolved during the initial interaction to keep your team moving.
How do you stay ahead of new, emerging cyber threats?
We don’t wait for the news to break. Our team uses real-time threat intelligence feeds and automated monitoring tools that flag suspicious behavior (like “impossible travel” logins) before they turn into actual breaches.
Do you manage "Shadow IT" and unauthorized software?
Yes. We monitor your network for unauthorized applications or devices that employees might plug in. This prevents security gaps caused by well-meaning staff using unapproved, insecure tools.
What is your approach to email security and phishing?
Email is the #1 entry point for hackers. We deploy advanced filtering that catches sophisticated phishing attempts, prevents “spoofing” of your executive’s identities, and encrypts sensitive outgoing mail.
Can you help us achieve Cyber Essentials certification?
Yes. We can audit your current setup against the UK government-backed Cyber Essentials (and CE+) standards, implement the necessary changes, and walk you through the application process to get you certified.
How often are backups tested?
A backup is useless if it doesn’t work when you need it. We perform regular, scheduled “test restores” to verify that your data is not just being copied, but is actually recoverable and uncorrupted.
CONTACT
Grow and Scale Your Business with Us
Eco Outsourcing helps you save time and money by building dedicated support for your business. We streamline operations and connect you with the right talent.